Warranty Policy

Last updated: April 25, 2024

BLUFELO is an Indian Brand that sells RC Toys. The company provides best quality products with Brand Warranty. When you buy product from BLUFELO you can expect 6 months Brand Warranty.

What Is a Warranty?

A warranty is a guarantee or promise made by a manufacturer or a Brand regarding the condition of their product. A warranty also refers to the terms and conditions in which repairs, refunds, or exchanges will be made if the product does not function as originally described or intended. Warranties offer consumers some assurance that the goods and services they purchase are as advertised.

Warranty Tips:

  1. Read the Warranty Carefully: Before making a purchase, take the time to read and understand the warranty terms and conditions thoroughly. Pay attention to coverage limits, exclusions, duration, and any specific requirements for warranty claims.
  2. Keep Proof of Purchase: Always retain the original receipt or invoice as proof of purchase. Most warranties require this documentation to process claims. Without proof of purchase, you may have difficulty availing warranty benefits.
  3. Understand Coverage Limitations: Be aware of the limitations of your warranty coverage. Certain types of damage or wear may not be covered, such as accidental damage, misuse, or normal wear and tear. Understanding these limitations can help manage expectations.
  4. Follow Company’s Guidelines: Maintain your product according to the Company’s guidelines.
  5. Contact Customer Support: If you encounter an issue covered by the warranty, contact the brand customer support promptly. They can provide guidance on the warranty claim process and any steps required to resolve the issue.
  6. Be Patient: While warranty claims are intended to provide resolution, they may take time to process. Be patient and follow up politely if necessary, but avoid becoming confrontational. Most companies strive to resolve warranty issues promptly and satisfactorily.

By keeping these warranty tips in mind, you can effectively navigate warranty claims and ensure that you get the most out of your purchase while protecting your consumer rights.

Introduction:

Welcome to BLUFELO, where we strive to deliver quality products and exceptional customer service. We stand behind the craftsmanship of our Radio Control Toy and are pleased to offer a comprehensive 6-month warranty to ensure your satisfaction and peace of mind.

Coverage Duration:

This warranty provides coverage for a period of six (6) months from the date of purchase of the BLUFELO Radio Control Toy.

Covered Items:

Manufacturing Defects: Our warranty covers any manufacturing defects present in the Radio Control Toy at the time of purchase.

Terms and Conditions:

  1. Proof of Purchase: To be eligible for warranty service, customers must provide a valid proof of purchase from BLUFELO or an authorized retailer, indicating the date of purchase and the item purchased.
  2. Exclusions: This warranty does not cover any physical damages resulting from misuse, abuse, neglect, accidents, improper storage, unauthorized modifications, exposure to extreme conditions, or any other circumstances beyond normal wear and tear.
  3. Repair or Replacement: In the event of a covered defect, BLUFELO will, at its discretion, either repair or replace the Radio Control Toy free of charge. If the product is no longer available or repair is not feasible, BLUFELO may offer a suitable replacement of equal or greater value.
  4. Voiding of Warranty: Any attempt to repair the Radio Control Toy by unauthorized personnel or tampering with the product’s seals, serial numbers, or internal components will void this warranty.
  5. Shipping Costs: Customers are responsible for any shipping costs incurred when returning the Radio Control Toy for warranty service. BLUFELO will cover the cost of return shipping for repaired or replaced products.
  6. Limitation of Liability: BLUFELO’s liability under this warranty is limited to the repair or replacement of the defective Radio Control Toy and does not extend to any incidental or consequential damages.
  7. Transferability: This warranty is non-transferable and applies only to the original purchaser of the Radio Control Toy.

How to Claim Warranty:

To initiate a warranty claim, customers must contact BLUFELO’s customer service department through the following channels:

Customers must provide details of the issue, including proof of purchase, product serial number, and a description of the defect. BLUFELO’s customer service team will guide customers through the warranty claim process, including any necessary steps for return shipping and product inspection.

Contact Information:

For inquiries regarding warranty service or to initiate a warranty claim, please contact BLUFELO

Address: 1303/707/568/65, Vidya Sagar Road, Uluberia, Howrah, West Bengal, 711308

Email: warranty@blufelo.com

Website: https://blufelo.com/

Conclusion:

At BLUFELO, we are committed to providing exceptional products and customer service. Our 6-month warranty for the Radio Control Toy reflects our confidence in the quality and reliability of our products. We encourage customers to reach out to us with any questions or concerns regarding their purchase, and we will do our utmost to ensure a positive experience. Thank you for choosing BLUFELO.

(Note: This Warranty Policy is subject to change without prior notice. Please refer to the latest version of our Warranty Policy on our website for any updates or revisions.)