Return and Refund Policy

Last updated: April 9, 2024

At BLUFELO, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if you’re not completely satisfied with your purchase, we’ve got you covered. That’s why we offer a hassle-free 3-day return and refund policy on all eligible products. Please review the following terms and conditions carefully:

Eligibility:

  • Our 3-day return and refund policy covers only returns for damaged, defective, or items not as described.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns for reasons such as quality issues, personal preference, or color discrepancies are not covered under this policy.

Timeframe:

  • You have 3 days from the date of delivery to request a return for eligible items.

Eligible Reasons for Return:

  • Damaged or defective items: If your item arrives damaged or defective, you may request a return for a refund or replacement.
  • Item not as described: If the item you received does not match the description provided on our website, you may request a return for a refund or replacement.

How to Request a Return:

  • To initiate a refund and return, please contact our customer service team via email at info.blufelo@gmail.com or through our website’s contact form.
  • Please provide your order number and details of the item you wish to return, including the reason for the return.
  • Our customer service team will review your request and provide further instructions on how to proceed with the return.

Return Process:

  • Once your return request is approved, our team will provide you with a return authorization number (RAN) and instructions on how to return the item.
  • Please securely package the item, including all original accessories and documentation, and ship it back to us within 3 days of receiving your RAN.
  • Customers are responsible for the cost of return shipping unless the item is damaged, defective, or not as described.

Refund Processing:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Once the item is approved for a refund, we will process the refund to your original payment method within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.

Exclusions:

  • The following items are not eligible for refunds:
    • Items that are not in their original condition or packaging.
    • Products that have been used, damaged, or altered in any way.
    • Items purchased during clearance sales or promotional events.

[Note: For all damaged/missing part or wrong product delivery inquiries, submission of an unboxing video is required. The unboxing video should clearly depict the condition of the product upon receipt, aiding in efficient processing of your request.]

Contact Us: If you have any questions or concerns about our refund policy or the status of your refund, please don’t hesitate to contact our customer service team. We’re here to help and ensure that your shopping experience with BLUFELO is nothing short of exceptional.

Email: support@blufelo.com

Website: https://blufelo.com/contact-us/

Thank you for choosing BLUFELO. We appreciate your business and look forward to serving you again in the future.

(Note: This Refund and Returns policy is subject to change without prior notice. Please refer to the latest version of our Refund and Returns Policy on our website for any updates or revisions.)